Responding to security incidents and vulnerabilities is an ongoing process. Reacting too slowly to a critical incident can have drastic consequences. When teams are frequently understaffed, yet overwhelmed by alerts, automation along with orchestration can provide enormous benefit–by making these teams more efficient and able to respond more quickly.

ServiceNow Security Operations is a security orchestration, automation, and response engine built on the Now Platform®. It brings in security and vulnerability data from your existing tools and uses intelligent workflows, automation, and a deep connection with IT to streamline security response. With ServiceNow Security Operations, you can identify, prioritize, and respond to threats quickly to reduce risk.


As Security Operations is part of the Now Platform, it can leverage the ServiceNow® Configuration Management Database (CMDB) to map threats, security incidents, and vulnerabilities to business services along with IT infrastructure.

This mapping enables prioritisation and risk scoring based on business impact, ensuring your security teams are focused on what is most critical to your business. Working in a single platform also makes handing off tasks to IT simple and adds the benefits of visibility, service level agreement tracking, and live collaboration tools.

Workflows, automation, and orchestration speed up analysis, containment, and eradication. Automatically correlate threat intelligence from multiple sources, or take action in other security or IT management tools from a central console. Track your security posture across the organisation as well as team performance with reports and real-time dashboards.