Award Winning Managed SOC Services for a Top 5 UK Retail Bank

Case Study

Award Winning Managed SOC Services for a Top 5 UK Retail Bank

About the Customer

One of the UK’s five largest retail banks, serving a nationwide customer base with a focus on trust and resilience.

Customer Challenges and Requirements

The customer’s primary objective was to modernise their Security Operations Centre (SOC) to enhance their threat management capabilities and meet evolving compliance requirements. They selected Adarma as their partner due to a shared vision for the SOC’s development and a mutual commitment to security excellence.

The Adarma Solution

Adarma worked closely with the customer to design and build a fully integrated SOC tailored to their needs. We led the end-to-end delivery, from discovery and planning through to deployment, aligning people, processes, and technology to meet agreed timelines and compliance requirements. This structured approach ensured a smooth transition to the new SOC without disrupting business operations.

To further strengthen the customer’s threat detection capability, we introduced a Managed Threat Modelling service. By working with key system and process owners, we helped the customer identify and assess threats in context, enabling the SOC to detect sophisticated attacks targeting critical business assets.

Outcomes Delivered

Adarma delivered enhanced detection and investigation capabilities while improving the customer’s overall security insight. We helped shift their cyber function from a compliance-led approach to a more proactive, threat-focused SOC. According to the customer’s Chief Information Security Officer, this work represents “a true partnership” that continues to add value.

We also extended the SOC with a customised Threat Modelling Managed Service. By working closely with the customer’s process and system owners, we introduced context-rich monitoring, alerting, and investigation capabilities. This gave the SOC greater visibility and improved its ability to detect sophisticated attacks targeting critical business assets.

Adarma’s Expertise

Adarma brings deep expertise in building and managing high-performing, 24/7 on-site SOCs. Our teams combine technical skill with contextual awareness, enabling threat detection and rapid response aligned to each customer’s environment. We deliver scalable, future-ready security services through a team of engineers and analysts trained to adapt to evolving threats. With a strong record of exceeding service level agreements and driving continuous innovation, Adarma is recognised for operational excellence and a customer-first approach to cybersecurity.